Accessibility at KunstHausWien
The building as well as all exhibition levels, the café and the shop are barrier-free. In some places, our architecture has uneven floors, which can be a challenge for some people. You are welcome to bring a companion or your assistance dog with you for support.
In addition to a wheelchair, our team is also available at KunstHausWien to assist you during your visit. Please contact us for more information. We look forward to hearing from you.
The barrier-free visit at a glance
Barrier-free access: Side entrance with automatic sliding door to the left of the main entrance, labelled with the word ‘Museum’
Tactile floor plan: Orientation aid right next to the barrier-free entrance in the foyer (ground floor)
Barrier-free areas: Ground floor, inner courtyard, café and shop are fully accessible
Lift: access to all exhibition levels - please ask the museum staff
Barrier-free toilet: in the foyer
Assistance: free admission for accompanying persons, assistance dogs for the blind are also welcome, our team is also happy to help
Wheelchair: availability by prior arrangement via info@kunsthauswien.com
Accessibility Statement
We are committed to making our website accessible in accordance with the Accessibility Act, as amended, implementing the European Accessibility Directive (Directive 2019/882) on the accessibility requirements for products and services.
This accessibility statement applies to https://www.kunsthauswien.com/
This Website is partially compliant with Conformance Level AA of the “Web Content Accessibility Guidelines – WCAG 2.1” and the applicable European standard EN 301 549 V3.2.1 (2021-03) according to Directive (EU) 2016/2102 of the European Parliament and of the Council, due to the non-compliances and/or exemptions listed below.
Non-accessible content
Some images on the website are missing alternative text.
(1.1.1 Non-text Content)
No audio descriptions/transcripts are provided for embedded videos. This should be rectified in addition to the subtitles.
(1.2.1 Audio-only and Video-only (Prerecorded))
The semantic heading structure is not correct everywhere.
(1.3.1 Info and Relationships)
There are images with text on them that cannot be read by assistive technologies but are not purely decorative. These should be removed.
(1.4.5 Images of Text)
There are empty a tags in the content that need to be removed.
(2.4.4 Link Purpose (In Context))
There are superfluous or redundant title attributes on links.
(2.4.6 Headings and Labels)
The following third-party content, which is not fully accessible, is integrated into the website and cannot be influenced in terms of accessibility:
• YouTube
1) Incompatibility with accessibility regulations:
PDF documents are available for download on the website that are not yet accessible. If you need help with non-accessible PDF documents, please contact [contact person + email]. In this case, we will try to make the content available to you in a suitable manner as far as possible.
2) Disproportionate burden:
For economic and organizational reasons, it is not yet possible to make older PDF documents and Office documents (etc.) accessible.
The listed incompatibilities with the accessibility regulations are being corrected on an ongoing basis.
3) This content does not fall within the scope of the applicable legislation:
Older documents and content that are not accessible are available on the website. As these were published before June 28, 2025, they are exempt from the Accessibility Act, and no comprehensive changes are currently planned for them.
The website contains documents and content from third-party providers that are neither developed, financed, nor controlled by us. No statement can be made regarding the compatibility of this third-party content with accessibility regulations, and it is therefore also exempt from the requirements of the Accessibility Act.
Preparation of the accessibility statement
This statement was prepared on February 25, 2026.
This statement was last reviewed on February 25, 2026.
Feedback & contact details
Our website is continuously being improved. Usability and accessibility are very important to us. If you encounter any barriers on our website that hinder or restrict your use, please let us know at the following email address:
info@kunsthauswien.com
+43 1 712 04 91
In this case, please briefly describe the problem and provide the URL of the affected website or document. We will review your request and contact you as soon as possible.